Press Release
January 6, 2025
SBI Sumishin Net Bank, Ltd.
SBI Sumishin Net Bank Ranked No. 1 Overall in 2025 Oricon Customer Satisfaction Ranking® Bank Card Loans for Sixth Consecutive Year
The "card loan" offered by SBI Sumishin Net Bank, Ltd. (Head Office: Minato-ku,Tokyo; President & CEO: Noriaki Maruyama; henceforth referred to as “SSNB”) won the top spot in the overall evaluation for the sixth consecutive year in the "2025 Oricon Customer Satisfaction Ranking Bank Card Loan" announced by Oricon ME, Inc. (Headquarters: Minato-ku, Tokyo, President: Hisashi Koike) on Monday, January 6, 2025.
What is SSNB's "Card Loan"?
It is characterized by a high level of convenience, such as attractive interest rate levels and fees, as well as applications ~ repayments that can be completed with a smartphone app.
"Oricon Customer Satisfaction® Ranking Bank Card Loans" Survey Summary
This ranking is based on a survey of men and women between the ages of 20 and 69 who have used a bank card loan or a cardless loan such as an alternative app within the past five years from among the 94 companies that oricon ME Co., Ltd. provides bank card loans or alternative apps.
Investigating Entity
oricon ME Inc.
Methodology
Internet Survey
Number of Survey Respondents
7,589 people
Number of target companies
94 Society
Definition of target company
Companies that meet all of the following criteria
1. Banks registered with the Financial Services Agency
2. We provide unsecured loan services that allow repeated borrowing within the agreed loan limit.
3. Conduct loan operations using a card issued or an alternative app
Survey Period
2024/8/5~2024/8/19
2023/8/10~2023/8/29
2022/8/8~2022/8/22
Respondents
Men and women between the ages of 20 and 69 who have used a cardless loan such as a bank card loan or alternative app within the past 5 years and are in the process of repaying or have completed the repayment
About SBI Sumishin Net Bank
SBI Sumishin Net Bank (“SSNB”) is an online bank that was founded in 2007 and became the first Japanese internet bank to be listed on the Tokyo Stock Exchange Standard Market in March 2023. By leveraging the most advanced technology solutions, SSNB offers safe, secure and convenient banking experience to its customers.
In the digital bank business, SSNB has now over 7 million customer accounts with over 9 trillion yen (*1) in deposits. It consistently ranks high in customer satisfaction by recognizing individual needs of different lifestyles and life stages as well as by offering a well-designed user interface and experience.
Its mortgage business, which has built on a unique business model, is the largest among Japanese banks in terms of the amount of newly originated mortgage loans (*2).
SSNB’s NEOBANK® is a full-service BaaS (banking as a service) product offering that enables its brand partners to offer a full range of banking services to their customers. As a pioneer in the sector, it boasts a number of BaaS partnerships with Japan’s leading brands and businesses.
SSNB is vigorously engaged in non-financial activities as well including data initiatives and carbon credit trading in an endeavor to balance business growth with social responsibility.
Moving forward, SSNB will remain committed to embracing corporate social responsibility and sustainable growth as a fintech that goes beyond banking services to realize a society where prosperity and abundance circulate driven by the power of technology and a spirit of fairness.
To learn more about SBI Sumishin Net Bank, please visit: www.netbk.co.jp/contents/company/en/
(*1) The number of deposit accounts is as of February 7, 2024, and the balance of deposits is as of December 11, 2023.
(*2) This statement is base on our research as of March 31, 2023, using data disclosed by multiple domestic banks including Resona Holdings, Sumitomo Mitsui Financial Group, Sumitomo Mitsui Trust Holdings, and Mizuho Financial Group, as well as our own.
(*3) NEOBANK® is a registered trademark of SBI Sumishin Net Bank. The Registered trademark number is 5953666.
Contact
For further information about this press release, please contact:
SBI Sumishin Net Bank, Public Relations
ir_csr_sdgs@netbk.co.jp
Note: This content has been translated from the Japanese original using artificial intelligence (AI) or machine translation technology for reference purposes only.
In the event of any discrepancy between this translated document and the Japanese original, the original shall prevail.