Press Release

August 3, 2026
DOCOMO SMTB Net Bank, Inc.

DOCOMO SMTB Net Bank Ranked No. 1 Overall in the
2026 Oricon Customer Satisfaction® Survey:
Housing Loan (Expert Evaluation) Ranking

DOCOMO SMTB Net Bank, Inc. (Head Office: Minato-ku, Tokyo; President and CEO: Noriaki Maruyama; hereinafter “DOCOMO SMTB Net Bank”; formerly SBI Sumishin Net Bank) announced that its Housing Loan product was ranked No. 1 overall in the 2026 Oricon Customer Satisfaction® Survey: Housing Loan (Expert Evaluation) Ranking, released by Oricon Inc. on August 3, 2026.
The Bank received high evaluations across a wide range of categories, including the comprehensive coverage provided under its group credit life insurance program, "Sugo Danshin." As a result, DOCOMO SMTB Net Bank achieved the highest overall rating among the 11 financial institutions evaluated in the survey.

2026 Oricon Customer Satisfaction® Survey: Housing Loan (Expert Evaluation) No. 1 Logo

DOCOMO SMTB Net Bank's Housing Loan: Excellence in Overall Value

DOCOMO SMTB Net Bank’s Housing Loan offers outstanding product features, including competitive interest rates and comprehensive group credit life insurance coverage. In addition, the Bank provides highly convenient services designed to enhance the customer experience, including AI-powered rapid screening, streamlined application procedures, and support throughout the repayment period. By continuously strengthening both product competitiveness and customer convenience, the Bank has become the preferred choice for many customers.

Five Reasons Customers Choose Our Housing Loan

1. Flexible and Comprehensive Sugo Danshin Coverage*1

Comprehensive illness coverage is included with no additional interest rate premium. Furthermore, customers aged 50 or under receive coverage under the Three Major Diseases Rider (50% benefit) without any additional interest rate premium.

2. Land Purchase Advance Financing Plan

Financing for land acquisition and home construction expenses can be provided in two separate stages. Housing loan interest rates apply to both land purchase financing and construction financing.

3. Flexible Loan Terms

Loan terms of up to 50 years are available, allowing customers to select a repayment period that best fits their lifestyle and financial plans.*2

4. Financing Available for Associated Costs

Customers may also borrow funds to cover associated expenses such as registration fees and administrative handling fees.

5. Convenient Application and Procedures Through the "Easy Housing Loan" App

From application to loan execution, customers can complete the entire process through a single app. Even after loan disbursement, various procedures can be completed quickly and conveniently via the app.
The following services are available free of charge and can be accessed easily through the app:
・No fee for full or partial early repayment during the floating-rate period.
・No fee for changing interest rate types. Customers may switch from a floating-rate loan to a fixed-rate loan as many times as needed.*3

Notes

• ※ *1 Enrollment is subject to the insurance company's underwriting review. Depending on the applicant's health condition, coverage may not be available.
• ※ *2 Depending on the selected loan term, an additional annual interest rate premium of 0.15% may apply.
• ※ *3 Changes in the interest rate type are not permitted during a fixed-rate agreement period.

Survey Overview: 2026 Oricon Customer Satisfaction® Survey Housing Loan (Expert Evaluation) Ranking

This ranking is based on a survey conducted among 40 experts, including financial planners, selected independently by Oricon ME Inc. The survey evaluated 11 companies providing housing loan products.

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Contact

For further information about this press release, please contact:
DOCOMO SMTB Net Bank
Corporate Communications
kouhou_pr@netbk.co.jp

Note: This content has been translated from the Japanese original using artificial intelligence (AI) or machine translation technology for reference purposes only.
In the event of any discrepancy between this translated document and the Japanese original, the original shall prevail.

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